Kenya Airways Ndola Airport Office in Zambia

Travel professionals at the Kenya Airways Ndola Airport Office in Zambia are engaged in serving customers with full dedication. Whether you wish to book a ticket with Kenya Airways from Ndola or have already reserved a flight, stay assured of impeccable services offered by the team. You can expect prompt resolutions to any end moment problems related to your business or leisure travel. You can also inquire about using the options given online on the website of Kenya Airways. 

Details of Kenya Airways Ndola Airport Office

Address: Simon Mwansa Kapwepwe International Airport Office No. 2965, Off Dag Road P O Box 71560

Phone Number: 260 212 620709

Email Id: Ndolamembers@kenya-airways.com

Fax: 260 212 620725

Map Location

Kenya Airways Head Office Address

Address: Kenya Airways Head Office Airport North Road, Embakasi P.O. Box: 19002 – 00501 Nairobi, Kenya

Contact Number: +254 734 104 747

Official Email Id: customer.relations@kenya-airways.com

Official website: http://www.kenya-airways.com

Online Check-in: https://www.kenya-airways.com/online check-in

Check the list of Kenya Airways Office Worldwide

Types of Planes / Aircraft Available

• Boeing 737-300
• Boeing 737-700
• Boeing 737-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787–8
• Embraer ERJ-190
• Boeing 737-300F

Enquiries Handled by Kenya Airways

Services Offered by Kenya Airways Ndola Airport Office in Zambia

Flight Reservation

You may be planning to fly with Kenya Airways or may already have a booking. You can speak to the well-trained travel staff at Kenya Airways Ndola Office and seek consultation on booking-related concerns. You can inquire about the types of boarding class available, flight schedules, and then decide about reserving a flight that suits you the best. You may provide the relevant details and get your queries addressed appropriately. The team shall also guide you on the applicable modes of payment so that you can choose a convenient option. 

Manage Booking

You can look forward to necessary guidance from professionals at the office, as there may be chances of making changes to your booking. Whether you need to choose other seats, upgrade the boarding class, add luggage, or you have any other modifications to make, you can share your concerns with the team for suitable consultation. If you wish to do it online on the airline’s website, the team will guide you through the quick and easy process. 

Cancellation and Refund

If you wish to cancel your ticket due to end-moment circumstances, you are advised to proceed as per guidance from the travel specialists at the Kenya Airways Ndola Airport Office in Zambia. They will certainly help you with exploring different scenarios associated with the same. Thereafter, you can get your ticket cancelled and post a refund request, if it is applicable. 

Flight Status

You are suggested to reach out to the travel experts at the office in case you wish to find out the status of your flight. If the flight is getting delayed or cancelled, you can confirm about the next steps to be taken by the airline. Whether the airline needs to book the next flight for you, or has to compensate you in some way, you must be aware of the complete information. 

Baggage-related Issues 

It’s important to stay informed about the baggage allowance rules or instructions issued by the airline. You are advised to pack your cabin bag and checked luggage as per the baggage allowance limit set by Kenya Airways. If you feel your bags will exceed the weight limit, you must consider taking less items, or you need to buy extra baggage. All such concerns are duly addressed by the team with customized solutions. 

Check-in Information 

Check-in is the first and foremost step of air travel. You must be aware of the terminal from where the departure of your flight is scheduled. You can seek guidance on the check-in process and choose to do it at the relevant terminal at the airport, or you can opt for web check-in.

It is noteworthy that passengers are required to carry all the essential documents and the ID proof to be shown at the check-in counter, especially in the case of international travel. Also, the agent at the counter verifies whether your carry-on and checked bags are being taken as per the allowed limit. If your bags are found to be exceeding the size or weight limitations, they will guide you about the next steps to be taken. Thereafter, you will receive the boarding pass to go ahead toward the boarding gate. 

Special Assistance

Kenya Airways makes sure that passengers with disabilities or mobility issues are also served with complete dedication and care. You can seek information about the procedure for posting your request for such services such as the requirement of a wheelchair, the arrangement for medical equipment on the flight, and services for senior citizens. In fact, you can also get information about services on travel with infants, travel of unaccompanied minors, travel of expectant mothers, and more. The airline makes available all such important facilities on board. However, you need to make an advance request for the same. 

Bringing Pets Onboard

Pets are allowed on Kenya Airways flights. You can inquire about taking your pets inside the aircraft. The airline must have defined its own guidelines regarding the travel of pets to and from specific areas. Therefore, you can contact the travel executives at the office for all the crucial advice on the types of pets allowed, the container or carrier permitted for them, or whether they can go inside the aircraft or need to be sent through cargo. The airline’s website is another great and readily available source of such all-inclusive information.

Visa Services

The professionals at the Kenya Airways Ndola Airport Office in Zambia are always ready to assist you with full commitment. If you have any queries about visa services, you can reach out to the team for complete details. The team will guide you on considering the necessary documents and other requirements to avail of visa services. 

Car Rental

You can avail of car rental service from the airport. It is beneficial to book a car in advance so that you don’t have to wait for long at the airport. It’s just right after you check out, you can find your car available for you outside the airport.  

We have given answers to some of the most asked questions on Kenya Airways Ndola Airport Office in Zambia. Don’t forget to take a look.

FAQs Common Asked Q/A