Kenya Airways Arusha City Office in Tanzania

The Kenya Airways Arusha City Office in Tanzania aims to provide you with all the necessary support in case you face any issues in flight reservation. Whether you need assistance about a new booking, an already existing booking, cancelling a booking, baggage related concerns, or any other issues, you may contact the friendly professionals at the office and get your queries addressed suitably.

Travel is the most enjoyable time when you take a break from your regular schedule and spend special moments to rejuvenate with your family, friends or dear ones. Get in touch with the professionals for prompt resolutions, and enjoy your air trip.

Contact Info of Kenya Airways Arusha City Office

Address: Ground Floor, New Safari Hotel Building Boma Road Next to Palace Hotel

Phone Number: 255 784 531 250 ,+255 784 531 526

Working Hours: 0830 hrs to 1700 hrs

Map Location

Kenya Airways Head Office Address

Kenya Airways Head Office Airport North Road, Embakasi P.O. Box: 19002 – 00501 Nairobi, Kenya

Contact Number: +254 734 104 747

Official Email Id: customer.relations@kenya-airways.com

Official website: http://www.kenya-airways.com

Online Check-in: https://www.kenya-airways.com/online check-in

Check the list of Kenya Airways Office Worldwide

Types of Planes / Aircraft Available

• Boeing 737-300
• Boeing 737-700
• Boeing 737-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787–8
• Embraer ERJ-190
• Boeing 737-300F

Enquiries Handled by Kenya Airways

Services Provided by Kenya Airways Arusha City Office in Tanzania

Here is a detailed description of some of the major services provided by the Kenya Airways Arusha City Office in Tanzania. Make sure to take a complete look at the services below so as to proceed with your air journey in a convenient way. 

Flight Booking

If you wish to fly with Kenya Airways through this city, you can contact the  professionals for ticket booking queries. You may inquire about the schedule of flights, the reservation process, the available modes of payment, and much more. Whether you wish to book for a single person, for your family, or there is a corporate booking of team members in case of an official tour, you can clear your concerns and choose the flight that suits you the best. 

Manage Booking

You can easily edit, modify, or manage your booking by contacting the travel experts at the office. Such situations are frequently faced by travellers when they need to add something to their booking or they have to delete some detail from it. Be it about upgrading seats, upgrading the boarding class, purchasing baggage, or any other service required on the flight, you may seek guidance from the team for the necessary arrangements to be made on time. 

Baggage Allowance

As a general rule, you need to abide by the baggage allowance limit set by your airline. There are separate guidelines defined for your hand luggage and checked baggage in terms of size, dimensions, weight etc. There are also instructions issued as per the type of boarding class you choose to visit in. However, some confusions might hinder your way and you find it difficult to proceed further with your booking. So, you may seek consultation from the team at the Kenya Airways Arusha Office in Tanzania. 

Booking Cancellation

It happens often with passengers that they are forced to cancel their tickets due to unforeseen circumstances. If you also encounter a sudden issue and need to cancel your ticket, you can get in touch with the travel specialists at the office to confirm the related procedure. 

You can also get information about the steps to post a refund request, if you had purchased a refundable ticket. 

Check-in

You need to proceed to the Kenya Airways check-in counter located at Indira Gandhi International Airport in Tanzania. Make sure to carry all the mandatory documents or proof with you in order to avoid any hassle at the end moment. 

If you have any queries related to your check-in, you are suggested to seek guidance from the travel team at the office.

You must be sure to comply with the baggage-related rules set by Kenya Airways. If anything is found to be against the rules at the check-in counter, it might consume a lot of time and hence, delay the issue of boarding pass to you. 

The team will also assist you in case you need to find out the procedure of online check-in. 

Special Assistance

Kenya Airways strives to provide a comfortable experience to its passengers belonging to all age groups. Passengers with disabilities or mobility problems can post an advance request for wheelchair, or any other medical equipment needed at the airport or inside the aircraft. Usually, such services are booked right when a reservation gets made. Thus, you need to inquire from the team for the same. 

Travel with Infants

If you are travelling with your infant or toddler, you can avail of special services introduced by Kenya Airways. You might need support on board and amenities for your child. Queries related to the same are duly addressed by the team. 

Services for Expectant Mothers

Kenya Airways provides services for expectant mothers travelling on board. You need to make a request beforehand for the same. The team may be approached for detailed information like conditions allowed for an expectant female traveller, documentary proof required to be shown, and more. 

Medical Needs

If you need to avail of medical facilities on board, you can contact the team for complete information and the process to book this service in advance. 

Special Meals

You might have your own dietary preference for a particular type of meal, owing to a health routine or medical issues. You can post a request and the meal will be served on board, as per your requirements. The travel representatives will guide you properly on the same. 

Travel with Pets

Kenya Airways allows travel of live animals only in cargo. However, service dogs are permitted to be taken to provide assistance to passengers with disabilities or mental disorders. You can take all the specific details from the team and make a well-informed choice to avail of the service while flying with the airline. 

Car Rental

It is beneficial to book a car rental service in advance so that you don’t have to look for booking a car while leaving from the airport. You can speak to the travel representatives at the Kenya Airways Arusha City Office in Tanzania to inquire about the procedure to avail of this service and the required documents, if any. 

FAQs Common Asked Q/A

Make sure to take a look at some of the common queries related to the Kenya Airways Arusha City Office in Tanzania. Go through the same, stay informed, and book a suitable flight with Kenya Airways for your business or leisure travel.